Create a journey type
Find out more about creating journey types to connect work items across projects.
Jira Service Management is getting a new navigation
We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira
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Build journeys in Jira Service Management
Add a trigger to a journey type
Find out more about how to add a trigger to a journey type.
Add work items to a journey type
Find out more about how to add work items to a journey type.
Assign values to fields on work items in a journey type
Find out how to assign values to fields so work items in a journey can be created using content gathered from other work items.
Add dependencies to a journey type
Find out how to add dependencies to pause the progress of your journey.
Add Automation rules to work items in a journey type
Find out more about adding Automation rules to work items in a journey type.
Manage active and inactive journey types
Find out more about managing active and inactive journey types.
Edit a published journey type
Find out more about editing a published journey type.
Track work items created as part of a journey
Find out more about keeping track of work items created as part of a journey.