Configure resolutions in a Jira workflow

When configuring your teams' workflows, you might need to add new Done statuses. For each new Done status, we recommend also making sure that the Resolution field is automatically set whenever work transitions to it. Read more about resolutions in Jira.

There are two ways to do this. You can either:

• Automatically set the resolution when work moves to Done, or

• Prompt people to choose a resolution when they move work to Done.

Automatically set the resolution

1. Go to Jira settings (), then select Work items and then Workflows.

2. Find the workflow you want to edit. Under Actions, select More actions (), then Edit.

3. Select a transition connecting to a Done status (an arrow leading to any Done status), then from the details panel next to Rules, select Add ().

4. From the Perform action, select Update an issue field, then Select.

5. From the Update this field dropdown, select Resolution.

6. From the Resolution dropdown, select the resolution that should automatically be set when work moves to this Done status. Then, select Add.

7. Select Update workflow to save the changes to the workflow.

Prompt people to choose a resolution

1. Go to Jira settings (), then select Work items and then Workflows.

2. Find the workflow you want to edit. Under Actions, select More actions (), then Edit.

3. Select a transition connecting to a Done status (i.e. an arrow leading to any Done status), then from the details panel next to Rules, select Add ().

4. From the Validate details rule, select Show a screen, then Select.

5. Select the screen that will display when the user moves work to Done. Make sure the screen has the Resolution field.

   • Jira comes with a Resolve work item screen for moving work to Done, but you can use your own custom screen for this, too. If you’re using custom screens, make sure that the Resolution field is only set when moving work to a Done status.

6. (Optional) You can also exclude specific resolutions from displaying. To do this, select Properties and then:

   • For Property Key, enter jira.field.resolution.exclude.

   • For Property Value, enter the ID of each resolution you want to exclude. Multiple IDs should be separated by a comma with no space (e.g. 10000,10100,10200)

     • You can find each resolution ID by going to Jira settings, then Work items, then Resolutions, and then Edit - you’ll see the ID at the end of the URL.

6. Return to the workflow and select Publish draft.