Sign up for a Jira Service Management site
Sign up for a new Jira Service Management Cloud site to get up and running in no time.
Jira Service Management is getting a new navigation
We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira
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Get to know your Jira Service Management project
Get Jira Service Management ready for you and your team to use by signing up for an Atlassian Cloud site. Atlassian Cloud is our hosted offering and lets you to set up your own site without installing a thing!
If you have an existing Cloud site, jump straight to What is a service project? If your administrator has set you up as a project admin for an existing service project, get to know the main Jira Service Management features.
What is a service project?
Learn about the multiple projects you can create to give different teams in your organization their own service project.
What are the project templates?
Discover the project templates and what they include
Get to know the main Jira Service Management features
Access helpful features from your sidebar once you’re in your service project.
Get to know the project settings sidebar
Dive into the project settings sidebar.
How to use modern incident management
Learn how to create major incidents in Jira Service Management by setting up Opsgenie.
About requests and work items
Find out more about work items and requests, and how they relate to each other in your service project.
Create a service project
Create a service project by choosing a service management template designed for customer service, business, or IT teams.
Create, edit, or delete a shortcut
Learn how to create, edit, or delete shortcuts in the navigation on the left.
Edit your service project details
Edit project details, such as name, key, URL, project category, avatar, description, project lead, and default assignee.
What are project roles in Jira Service Management?
Learn more about different users and roles in a service project.
What is Jira Service Management?
Learn how you can use Jira Service Management to easily receive, track, manage, and resolve requests from your team's customers.
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