Jira Service Management is getting a new navigation

We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

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Add Services, Alerts, and On-call to your sidebar

Jira Service Management has a number of features that come out-of-the-box for IT service management projects, but can be enabled in other projects such as external support, HR, or legal projects.

  • Alerts and On-call can be enabled for all project types.

  • Services is only available for ITSM projects.

You need to be a Jira admin to enable these features for your service project.

To add Alerts or On-call to your non-ITSM project:

  1. Next to your project’s name in the sidebar, select More actions (•••), then Project settings.

  2. Select Features

  3. Use the toggle to enable the features you’d like to use.

You can now leave project settings to see the changes in the navigation sidebar – you’ll see them under the Operations heading.

Set up your new features by selecting them in your sidebar navigation and following the instructions in each section.

 

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