Jira Service Management is getting a new navigation

We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

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Change how you process emails in global mail settings

Global email settings control how your site processes request that your customers send to your service project email addresses. As a Jira admin, you can temporarily adjust these settings to troubleshoot your email channel.

To change the global mail settings:

  1. In the top-right, select Settings () > System.

  2. Go to Global Mail Settings.

 

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