About the virtual service agent
Find out how the virtual service agent works, so that you can decide if it’s right for your project.
Jira Service Management is getting a new navigation
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Automate customer support with the virtual service agent
Find out how to create an agent in Studio that connects to your Jira Service Management project to automate customer support.
Set up your virtual service agent
Find out how to set up your Jira Service Management virtual service agent in Studio so that it can start responding to customers.
Manage your virtual service agent
Find out how to manage the underlying behavior of your service agent, including its default request type and standard behavior.
Use the virtual service agent in your customer channels
Find out how to use the virtual service agent in your customer-facing channels.
Use AI answers in your virtual service agent
Find out how to activate and manage Atlassian Intelligence answers (AI answers) in your virtual agent.
Create and manage intents and conversation flows
Find out how to create, edit, manage, and train your virtual agent to recognize intents.
Improve your virtual service agent’s performance
Discover how to use conversation data and other insights to improve your virtual service agent's performance.
Understand how the virtual service agent uses data
Find out how the virtual agent develops and trains a machine learning model that's tailored to your organization.