The incident management workflow for service projects
Jira Service Management contains a default incident management workflow that can be used to create customized workflows.
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Best practices for incident management
To allow you to provide the best response when incidents occur in your business, Jira Service Management provides an Information Technology Infrastructure Library (ITIL) compliant incident management workflow. This workflow can be customized to suit your needs and reduce downtime and negative impacts on business.
To customize incident management workflows you need to be a Jira or project admin.
Link incident records to a work item in another project
Incidents can be linked to each other or other Jira applications.
Customize your incident management workflow
The incident management workflow can be customized.
Default fields on an incident
Custom fields can be added to default fields on an incident.
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