Create an SLA
To create an SLA:
Select Request management, then SLAs. All existing SLAs are displayed here.
Select Add SLA.
In the field next to the clock icon, enter a new name for the SLA or choose an existing name.
You won't be able to change the name of your SLA once it is created, so choose one that clearly explains what it measures.
Set goals and conditions for the SLA. Learn more about setting up SLA goals and setting up SLA time metrics.
You can add up to 90 goals to each SLA.
Select Save.
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