Enable new views for your service project
There are a number of ways to visualise and manage your work in Jira Service Management. By default your service project has access to queues, which organise your team or customer’s requests into a table. Queues let you quickly view, triage and assign requests as they come in and are normally sorted by a service level agreement (SLA) or goal for your team's service interactions. Read how admins triage customer requests for agents with queues.
However, you can also use more views of work in your service project such as board or calendar. These views give you many more ways to organize and manage your work and requests.
Enabling Views in your project settings will add a new item ‘Views’ to your service project sidebar. Here your team will find a board and calendar view of all work items.
Add views to your project
Newly created service projects may have this feature automatically enabled. You can follow these steps to add views to your current service project.
You must be a project admin to enable views
Next to your project’s name in the sidebar, select More actions (•••), then Project settings.
Select Features.
Use the toggle to turn on Views.
If needed, use Select views to turn on or turn off Board and Calendar. Turning off a view here will remove it for your entire project.
Return to your project, select the new Views navigation item to see your board and calendar.
You can configure your views by selecting More actions (), then selecting Configure views.
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