Escalate a work item to developers
To use this feature, turn on Developer escalations on the Features page in Project settings.
A customer service agent should create a developer escalation for a work item only when they need input from developers to resolve it.
Before you begin using this feature, make sure that your admin has completed setting up developer escalations for your service project.
To create a new developer escalation for a particular work item:
Open a work item.
Select Escalate work item.
Fill in the developer escalation create form, then select Create.
To link a customer work item with an existing developer escalation:
Open a work item.
Select Link work item.
Search for an existing work item to link.
Choose "is escalated to" and select Link.
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