Become an agent for your service project
Learn how to become a service project agent – join your team and explore.
Jira Service Management is getting a new navigation
We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira
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Get started with Jira Service Management for agents
Learn the tools to work on customer requests
Learn more about which tools you need to work on customer requests
About the work item view of a customer request
Find out who is involved in a work item, how to transition a work item through a workflow, or close an work item
See how customers send requests to your service project
Learn how customers send requests to your service project
Use your knowledge base to help customers self-service
Write and share articles from your knowledge base to help customers find answers on their own.