About standard flows
Read about standard flows and how they work in the virtual service agent.
Jira Service Management is getting a new navigation
We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira
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Manage your virtual service agent
The virtual service agent isn’t available in the Atlassian Government environment.
Find out how to manage the underlying behavior of your Jira Service Management service agent in Studio, including its default request type and standard behavior.
Edit a standard flow
Find out how to edit your virtual service agent's standard flows.
Set or change the virtual service agent default request type
Find out how to set or change the default request type that your virtual service agent will use to create work items.
Turn off the virtual service agent
Learn how to turn off the virtual service agent in all of your customer-facing channels.
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