Add request participants by email in team-managed projects
When customers send requests through email, they can share them with other people.
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Set up an email address to capture requests from customers in one place. Requests sent to your service project’s email address are automatically added to your queues, so your team can focus on customers without managing multiple places to work.
Here’s how sending requests by email works:
A customer emails a request to your service project’s email address.
The request is added to your queues as a work item.
An agent comments on the work item.
The customer receives an email notification with your agent's comment.
If the customer replies to the email notification, the reply displays as a comment on the request inside your project.
Find out how to set up request types in team-managed service projects.
Add request participants by email in team-managed projects
When customers send requests through email, they can share them with other people.
Add a custom email account in team-managed projects
Add a custom email address that you can send to customers to start using right away.
Manage domains on your allowlist
Add domains to your allowlist to make sure requests from those domains are always received.
Manage domains and email addresses on your blocklist
Prevent messages from domains and specific email addresses from being processed by adding them to your blocklist.
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