Remove a work category from your service project
There are five work categories in Jira Service Management – service requests, incidents, problems, changes, and post-incident reviews. These are enabled by default in service projects created with the IT Service Management (ITSM) template, and admins can enable them in existing projects. Find out how to add a work category to any service project.
You can also remove these work categories from your service project if they’re not currently needed by your team.
Next to your project’s name in the sidebar, select More actions (•••), then Project settings.
Select Features.
Find the work category you would like to add or remove from your service project.
Use the toggle to turn the work category on or off.
If request types have been added to a work category, these request types will become unassigned. Find out how to assign a request type to a work category.
Content, fields, and features specific to that work category may not be visible on work items with unassigned request types. Content will not be deleted, however to make the content visible, you may need to add additional fields to the work item. Find out how to add fields and make your work items compatible with different work categories.
Was this helpful?