Create a canned response
Read how to use canned responses to answer frequently asked questions.
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Reply faster to your customers with canned responses
A canned response is a predefined response that agents can reuse to reply to frequently asked questions instantly. Drafting these responses for common queries in advance allows agents to reply to their customers quickly and efficiently.
Project admins can also create consistent, empathetic, and well-articulated canned responses to build trust and deeper connections with their customers. Using shared canned responses, project admins can ensure consistent customer replies.
Insert a canned response
Use predefined responses to answer common queries from your customers quickly and consistently.
Edit or delete a canned response
Edit or delete a canned response
Best practices for creating canned responses
Read how you can use canned responses to increase agent productivity.
Create a personal signature with canned responses
Save time by creating a personal signature for each project.
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