What notifications do my customers and team receive?
Learn the difference between customer notifications and internal notifications.
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Set up notifications for your customers and team
Notifications are messages that your customers and team receive to let them know about certain events occurring. Set them up to notify people on what they need to know.
Change the look and feel of customer notifications
Change the template of your customer notifications to customize their look and feel.
Create and edit the content of your customer notifications
You can change what you send to your customers in notifications.
Choose how your customers access attachments
Allow your customers to download attachments directly from email notifications.
Choose how customer notifications display the sender name
Configure how customer notifications display the email sender name.
Send notifications from a custom domain email address
Use a custom email address for your company-managed service project to send notifications.
View customer notification logs for your service project
Find out why your customers are not receiving notifications from Jira Service Management and how you can fix it.
Disable service project notifications for internal users
You can disable service project notifications while keeping Jira notifications if all your customers are internal users.
Choose HTML or plain text for customer notifications
Use HTML or plain text for your default email format, depending on your users’ needs.
Best practices for configuring your customer notifications
Try these best practices for configuring customer notifications that work for your organization.
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