What is chat?
Find out more about connecting your service project with Slack or Microsoft Teams.
Jira Service Management is getting a new navigation
We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira
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Receive and manage requests in Slack or Microsoft Teams
Chat brings your service projects directly to either Slack or Microsoft Teams. When people ask for help in chat, your agents can create work items, respond, close requests, and more — all without leaving Slack or Teams.
Chat isn’t currently available in the Atlassian Government environment.
Set up chat in Slack
Connect your Jira Service Management service project with Slack to turn messages into issues.
Create work items in Slack
Discover all the ways to create work items from Slack messages.
Work on work items in Slack
Explore how to add comments, approve requests, assign issues to yourself, change the status of an issue, and view details in Slack.
Manage chat settings for Slack
Customize your chat settings to approve requests, enable automatic work item creation and private updates, and hide request types.
Set up chat in Microsoft Teams
Connect your service project with Microsoft Teams to turn messages into issues.
Create work items in Microsoft Teams
Find out how to turn support requests received in Microsoft Teams into work items in Jira Service Management.
Work with work items in Microsoft Teams
Understand the different ways you can work on requests directly from Teams.
Manage chat settings for Microsoft Teams
Customize your chat settings to hide request types in Microsoft Teams.
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