Communicate with customers and team members on work items using comments

Use comments to communicate with customers and team members on work items.

To leave comments on work items:

1. Go to a work item.

2. Scroll down to Activity, then select Comments.

3. Select Reply to customer to make your comment visible to everyone (including the reporter), or select Add internal note to make your comment visible to service project team members only.

4. Enter your comment.

5. Select Save.

Comments are recorded under Activity on the work item.