About the assignee, reporter, and other people involved in a work item
Read about the different roles people can have on a work item.
Jira Service Management is getting a new navigation
We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira
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About the work item view of a customer request
Now that you’ve learned where to work in your service project, let’s discover how you can help your customers.
Communicate with customers and team members on work items using comments
Learn what the Activity section of the issue view is used for, how to comment internally, or share comments with the customer.
Close a request when you finish helping a customer
Completed that request? Learn how to mark it as resolved.
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