Write knowledge base articles for your customers
Learn how, as an agent, you can write articles to share information with your customers.
We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira
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Jira Service Management’s knowledge base, powered by Confluence, lets you to write and share articles that help your team and customers quickly find the answers they need. Your team can resolve common issues even before a request is raised by surfacing the relevant articles in the right channels.
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