What is Jira Service Management's default problem workflow?

The IT service management template comes with a default problem management workflow that can be set up to complement the problem management process.

Use the workflow to transition problem workflows alongside these ITIL recommended activities:

• problem investigation

• identification of workarounds

• recording of known errors

We recommend you start with Jira Service Management’s default workflow and adapt it to your specific business needs over time.

Your service project agents can create a work item using the Problem work type. This puts the problem record into the recommended problem workflow.