Add languages to your service project
Portals and help centers usually display your service project’s default language. However, you can translate your help centers, portals, and email notifications into multiple languages for your customers. Read more about language support.
To make sure that a language is visible to your customers, you need to review and confirm its translations and enable it.
To add a new language to your service project you need to have a User product role in Jira Service Management. Read how product access works
Next to your project’s name in the sidebar, select More actions (•••), then Project settings.
Select Language support.
Select Add languages.
From the list, check the boxes next to the languages you want to add and select Add.
These languages will be added to the list in Language support. This list shows the language's status and information about its translations.
Add and review translations for a language
Adding translations is especially important for customized content, such as help center announcements which will otherwise appear in your default service project language. Some translations are automatically generated and you’ll need to review and confirm them before they can be shown to your customers on a help center.
To add or review translations for a language:
Next to your project’s name in the sidebar, select More actions (•••), then Project settings.
Select Language support.
From the list, select the language you want to add or review translations for.
From the sidebar, select the section you want to add translations for.
Add translations and select Save.
Check the sidebar. Sections that need translation review will be marked with a yellow dot.
Go through these sections that need translation review. Select Confirm translations to verify that they are up to date.
Select Save.
If no translation has been configured for a language, the work type, status, resolution, and priority fields will be displayed in the default language. Read more about translating resolutions, priorities, statuses, and work types.
Enable a language in your service project
We disable newly-added languages by default. We do this so you can quality check your new language and its translations before customers see them.
To enable a language:
Next to your project’s name in the sidebar, select More actions (•••), then Project settings.
Select Language support.
From the list of languages, turn on the toggle under Available to customers for the language of your choice.
Project admins will need to ask their Jira admins to manage the default Jira site language. Project admins won't be able to translate help center announcements if the help center language differs from the Jira site language.
The project admin will see the service project’s default language in settings for request types, customer notifications, and email templates.
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