Create knowledge base articles

Knowledge base articles let you share information and know-how with your customers to help resolve work items sooner. For example, if you receive a lot of requests on how to get an access card, you can write a how-to article explaining the steps to share with customers. Read how to set up your knowledge base

Create a knowledge base articles

Before you can start creating articles, your service project must have at least one knowledge base space linked to it. Read how to link knowledge base spaces to your service project

From Knowledge base

1. From your service project, select Knowledge base.

2. Select Create article.

3. Select the knowledge base space you want to create your article in and select Next.

4. Write your article.

   1. If you are unsure how to start, select one of the available templates. While writing, a draft is automatically saved. Read how to use templates to create articles

5. Once complete, select Publish. If you aren’t ready to publish the article yet, select Close to save it as a draft. You can always find it later under Drafts.